Dr Nicola Millard: The Future Of Work, Customer Centres, Usefulness of Technology | Are You Human Podcast

Together with my guest Dr Nicola Millard, Principal Innovation Partner at BT, we explore designing customer experiences that are useful, usable and used. Our discussion explores Nicola influences, including music and theater, in crafting compelling narratives for technology adoption and change management. Nicola shares insights on navigating the balance between automation and the human touch. We …