Driving Sustainable Transformation at Arvest Bank with Laura Merling

This week on the podcast, Brent sits down with Laura Merling, Chief Transformation and Operations Officer at Arvest Bank. They start the discussion with a review of Laura's background leading transformations at companies like Ford, AT&T and Google. Laura then goes on to share the multi-year process underway to transform Arvest Bank into a technology-enabled community bank of the future. Laura outlines her 90-day framework for transformation, focusing on understanding customers, assessing technology and defining metrics. She highlights successes like the me at Arvest program and cloud migration. Gain insight into Arvest's new Centers of Excellence and how customer-centric innovation is driving momentum in the evolving financial services industry.