Encore Episode: Why companies should view complaints as gifts

As a consumer, if a product or service does not meet our expectations, we usually consider whether we should complain or not. Half the time, we do not because complaining can be exhausting as a customer, and sometimes you do not get any results. But on the other hand, if something is wrong, we should inform the company. Companies can only improve if they hear from their customers, right? But many companies do not want to hear complaints. Many companies do not understand that complaints may help them improve. Our guest in this episode is an expert on customer service and complaints, allowing companies to see complaints as gifts.