Episode #24: Language Access to Government (LCL Audio)

Dana Chisnell joined the US Digital Service as a Policy Design Researcher and General Problem Solver. Her current challenge is designing for language access.  The US government makes all kinds of information available in multiple languages, depending on the program, mostly in print. This is a logistics problem, but also a power/equity issue. How do we design for it? And how do you get started in this kind of government work? Presenter: Dana Chisnell (US DHS) Moderator: Nancy Frishberg   Dana Chisnell's website Dana Chisnell on LinkedIn Society for Technical Communication Center for Civic Design United States Digital Service Topics include - technical writing - document design - government policy - US Digital Service - civic design - language access