Powering residential tenant support with LLM’s - Arjun Kannan (ResiDesk)

In today’s episode, we delve into the topic of LLM-powered customer support with ResiDesk co-founder Arjun Kannan. ResiDesk is a software platform that helps residential property managers communicate with residents more effectively. In our conversation, Arjun explains how he and his team are using OpenAI to automatically understand, categorize, and route tenant requests and complaints. We unpack what makes LLM’s so useful in this context, and discuss some of Arjun’s hard-won lessons from using these models extensively in his day-to-day work.