RFM166 – Service: The Heartbeat of A Successful Digital Agency

Main talking points include:Prefer to watch this show? Subscribe to the YouTube Channel! There are multiple levels of service that an agency can work on...ClientsStaff and their dependantsThe ownerThe wider world<br/>A business is only really a sustainable force when it can serve all four (OK, if you're content at being a solo-agency, then maybe not number 2). Why is service important? Differences for clients:Personalized ServiceProactive ServiceResponsive Service<br/> Differences for staff:A safe placeSecurity in knowing they are contributing to a bigger picture, that in turn contributes back to themConfidence in bringing life in to work and knowing that the balance is the last way round.<br/> Differences for the owner:FreedomSecurityWealth"Success" – whatever that looks like<br/> Differences to the wider world:A legacyCommunity impactA positive footprint<br/> Links: Roger Edwards<br/> Join the Facebook Group