True Essence of Hospitality: Kevin Lillis and the Future of Hospitality Real Estate

In the high-voltage realm of business, a brand's strength isn't measured in numbers, but by the vibrancy of its culture. Enter Kevin, a visionary leader who understands the importance of a growth mindset, both in and out of the boardroom. Beyond the strategies and financial figures, he has consistently showcased an intrinsic empathy for people. This is evident not only in how he navigates the hospitality industry but also in his endeavors outside of it. Over a decade ago, even in a sport as ferocious as MMA, Kevin recognized the value of human safety. He provided a space where fighters could harness their passion and compete, but in a manner that prioritized their safety above all else.<br />Amanda dives deep, unraveling the essence of hospitality: is it not the sacred art of serving people and creating a nurturing environment for everyone involved? Kevin nods in agreement. Success, to him, is a collective tapestry woven with the efforts of every team member. "I would be foolish if I thought that I could majorly impact the culture myself," he candidly admits, driving home the importance of team alignment. True leadership, according to Kevin, isn't about dominance but about creating pathways for growth for every individual on the team.<br />In an era dominated by technology, Kevin is a proponent of utilizing modern tools, not to diminish the human touch, but to enhance and refine it. Through advanced POS systems, for instance, there's an opportunity to better understand the strengths and areas of improvement of servers, guiding them towards better performance and, in turn, improved customer experiences. Yet, the data is merely a tool. The real essence lies in genuine human interaction - a priceless commodity in today's world where digital connections are often prioritized over genuine human bonds.<br />Navigating through the multifaceted challenges of the hospitality industry, Kevin identifies not just immediate concerns like supply chain disruptions or rising construction costs, but also broader societal shifts. People are in search of real interactions, genuine moments that aren't filtered through screens or digital platforms. Even as the industry grapples with tight margins, Kevin's belief remains unwavering: the essence of hospitality should never be sacrificed in a bid to minimize costs.<br />The discussion with Kevin is illuminating in more ways than one. His commitment to humanity shines brightly, whether it's ensuring the well-being of staff in a restaurant or the safety of fighters in an MMA ring. Kevin believes that in the intricate dance of business, especially in hospitality, the focus should always be on nurturing genuine connections. And when you prioritize people above profits, not only does business thrive, but society also finds its rhythm.<br /><br />Questions We Cover in This Episode:<br />Kevin, how do you define the essence of hospitality in today's digital age?What role does technology play in enhancing the human touch in the hospitality industry?With so many challenges like tight margins and supply chain disruptions, where should a business prioritize its efforts?How have societal shifts affected the way we perceive and value real-life interactions?Can you share some insights on how MMA influenced your understanding of safety and empathy in seemingly contrasting fields?How do you foster growth within your team, ensuring that every member feels valued and aligned with the brand's vision?Can you elaborate on your role with the Domestic Coalition organization you started? How do you balance the dichotomy between business growth and ensuring genuine human connections in your ventures?Could you elaborate on how the changing societal norms, especially post-COVID, might shape the future of hospitality?What is your visi