How to perfect customer implementation | Deanna Sotolongo

The journey from a customer's first interaction with your product to their long-term success hinges on one crucial phase: customer implementation. It bridges a promising sales pitch and the tangible value a customer derives from your service. 
Deanna Sotolongo, Senior Implementation Manager at Catalyst, joins us on the podcast to provide us with a deep dive into the nuances of customer implementation, shedding light on Catalyst's unique approach and sharing invaluable insights that every SaaS company can benefit from.
Key discussion pointsAdoption vs. implementationThe Catalyst approach to implementationThe Sales-to-CS handoverStakeholder involvementValue realization metrics