Solving the “Do You Take My Insurance?” Question

Solving the “Do You Take My Insurance?” QuestionEpisode #500 with The ACT Dental TeamYou get the dreaded question, “Do you take my insurance?” Your skin crawls, your palms sweat, and you don't know how to respond. But after today’s first official edition of Say This, Not That, you and your team will know exactly what to say and how to say it. Kirk Behrendt and his awesome ACT team share their expertise and advice to help you answer with confidence. To learn how to become a more confident, positive, and effective communicator, listen to Episode 500 of The Best Practices Show!Episode Resources:Kirk’s email: kirk@actdental.com Dr. Barrett Straub’s email: barrett@actdental.com Christina Byrne’s email: christina@actdental.com Adriana Booth’s email: adriana@actdental.com Deena Meldgin’s email: deena@actdental.com Jenni Poulos’s email: jenni@actdental.com Ariel Juday’s email: ariel@actdental.com Heather Crockett’s email: heather@actdental.com Robyn Theisen’s email: robyn@actdental.com The ACT team’s social media: @actdental Subscribe to the Best Practices Show PodcastJoin the To The Top Study ClubSee our Live Events Schedule hereGet the Best Practices Magazine for Free!Write a Review on iTunes<br/>Main Takeaways:Don't let the question bother you — most patients don't know what to ask.Find the right verbiage to tell patients what's true and helpful.Always start by building a relationship with the patient.Never be the one to ask what insurance they have.Change your practice by changing your mindset.Words, and how you say them, matters.Quotes:“Surround yourself with great people, because your life gets better.” (2:22—2:25) -Kirk“I believe — we all believe, here at ACT — what we say matters. Words matter. Words carry weight. The way we communicate with each other, with our patients, it changes our days.” (3:24—3:37) -Jenni“Your ability to communicate as a team is going to determine how far you go in dentistry. So, lean into learning about how to communicate.” (4:23—4:30) -Kirk“If they're saying something without even getting their name first, you've got to start there. You need to start building a relationship with that patient over the phone first. In this life, we are human first. We need to make sure that we are getting their name and understanding a little bit about them before we jump into those hard-to-answer questions.” (5:53