Why You Need a SMART & HEALTHY Team with Deena Meldgin

Why You Need a SMART & HEALTHY TeamEpisode #497 with Deena MeldginYou don't want your workplace to be a frat house, but you also don't want it to be the DMV. There's a sweet spot to achieving that balance, and Kirk Behrendt brings back Deena Meldgin, one of ACT’s amazing lead coaches, to share her secrets for a smart and healthy practice. It all starts with listening and communicating with your team! To hear smart advice for running a successful dental practice, listen to Episode 497 of The Best Practices Show!Episode Resources:Deena’s email: deena@actdental.com Deena’s social media: @actdentalSubscribe to the Best Practices Show PodcastJoin the To The Top Study ClubSee our Live Events Schedule hereGet the Best Practices Magazine for Free!Write a Review on iTunes<br/>Links Mentioned in This Episode:Books by Patrick Lencioni: https://bookshop.org/books?key....words=patrick+lencio Takeaways:Your team needs a balance of smart and healthy.A healthy culture is the most critical thing for your practice.It is healthy to track data. Choose three to five metrics to track.Recognize when team members are afraid of tracking numbers.Really listen to your team to understand the health of your business.You can't have only one person tracking and reporting on the numbers.Having a smart and healthy practice means every team member is all-in.Quotes:“It’s really, really important to have both. And when I share this with my team, I tell them being a smart team means that we’re super organized, we have systems, and we track metrics. We know the health of the business. And being a healthy team means that we have a great culture. And to make it fun, I tell my teams if we’re just a smart team that’s super organized, but we don't have any fun, we’re kind of like the DMV. And if we’re just a healthy team that has a ton of fun and we’re not organized, we’re like a frat house. So, we have to have a little bit of both.” (4:59—5:27)“I actually think the healthy side is more important than the smart side. And the healthy really consists of having a strong level of trust and having this great culture. And we talk about the five behaviors of a cohesive team, and it starts with having a safety within the room and having trust with each other. If we don't have that healthy side, your team members are going to nod their head yes, and it’s going to fall through the cracks 24 hours later.” (5:28—6:00)“In being a smart and healthy team, we have to know the health of the business. We have to know if we’re healthy or not in each department. And so, we’re talking about the smart side and tracking numbers, but we have to have, as a team member, an awareness of where we are and if our practice is healthy or not. And every team member needs to have a piece in that and ownership for a number in order for us to reach our practice’s overall goal.” (7:55—8:24)“As far as tracking numbers, there's no emotion behind numbers. They just tell a story. And the