Retention Chronicles
Retention Chronicles

Retention Chronicles

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Witnessing the power of transactional notifications and order tracking with George Kapernaros (Founder & CEO of YOCTO)
51:34
Brumate, Loop, & Ryder Ecommerce LIVE on customer retention through the holidays (Part 2)
41:21
Brumate, SuitShop, & Raaka Chocolate LIVE on BFCM prep from a marketing & customer experience POV (Part 1)
45:28
Understanding Shopify apps before tackling paid media with Jon Snow (Founder & President, The Snow Agency)
53:35
Prioritizing educating customers on best personal care practices with Eric Bandholz (Founder & CEO of Beardbrand)
51:01
Building a customer experience with sustainability at the center with Dane Baker (Co-Founder & CEO, Ecocart)
47:24
How to create more branded moments & brand affinity with Luke Droulez (VP of Marketing, PAX)
45:00
Building brand reputation with great support even when issues arise with Aaron Quinn (Founder and CEO of eHouse)
54:44
Sending quality care instructions post-purchase with Oliver Momma (Co-Founder of Ekster)
49:32
Testing out different types of content and UGC with John Coyle (CMO,Andar & Host, Modern Commerce)
48:41
Personalized order, returns, and exchange tracking with Kristen Jones (Marketing Dir., SuitShop) & Katy Eriks (Dir. CX, SuitShop)
56:06
Why SMS is well positioned to retain customers with Mahdi Mahil (Partner Manager of Ecosystems at Attentive)
56:54
BEST OF SEASON 3: Brands
28:29
BEST OF SEASON 3: Partners
24:47
Comments on social are becoming the new customer testimonial with Lexi Montee (VP of Marketing & Communications, Happiest Baby)
52:21
A/B testing even the most basic assumptions with your audience with Kasey Luck (Founder & CEO, Luck & Co)
47:29
Decide what you want to be paid for and everything else you can give away with Chuck Bowen (Founder & CEO, Mission Mercantile)
48:55
Noah & Mariah discuss searching a brand’s social media before buying from them
28:38
Luis Lluis (GrowthStable): Capturing your customer's excitement to increase LTV
53:32
Yaw & Mariah talk about TikTok as a search engine and an entertainment platform
24:04
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